Manage policy
Why manage your Flag policy online?
24/7 access
Log in to view, update, or renew your policy at any time, from any device. No waiting on the phone lines or business hour restrictions.
Access your documents
View and download your Motorcade insurance documents, including proof of cover and policy details.
Seamless changes
Adjust your cover, change your vehicle, update personal details, or add drivers easily and efficiently, all online.
Safe & secure
Your information is protected with robust security, ensuring peace of mind every time you log in.
Manage your policy
Claims
Make a claim
If you are involved in an incident, please call us within 24 hours on 01732747100. Alternatively, you can text “CLAIM” to 83118 and a member of our team will call you back.
Our UK based claims notification support is available 24/7, so you can report a claim day or night
Check an existing claim
To check on an existing claim, call our team on 0330 331 0714.
Lines are open Monday to Friday, 08:00 – 18:00 and Saturday, 09:00 – 17:00.
Documents
View and download policy documents
To view your Certificate, Schedule, Statement of Fact, Terms of Business Agreement, Policy Booklet or Insurance Product Information Document (IPID):
Log in to your customer portal and select a policy. The documents are in the “Policy Documents” section.
Upload No Claims Discount (NCD) certificate
To provide us with your No Claims Discount Certificate (NCD), please visit our NCD Upload form.
Request NCD certificate
To request a No Claims Discount Certificate (NCD), please complete our No Claims Discount Request Form below and we will aim to provide your proof by close of business (COB) the next working day after your request is received.
Please note, your policy must have lapsed or been cancelled for this document to be provided.
Make changes to your policy
Renew policy
In the customer portal, click on the “Renewals” tab.
Change auto-renewal settings
In the customer portal, select a policy and go to “Your Renewal” (which is the last section on the policy summary page).
Cancel policy
In the contact us form, select reason and click cancellation and complete the form.
Manage drivers
In the Customer Portal, select a policy then click “Make a change” select ”Change Now” or “Future Change” then click “Manage Drivers”.
Change your vehicle details
To make the following changes, log in to the customer portal, select a policy, click “Make a Change” and select “Change Now” or “Future Change”.
To change the vehicle insured then click “Change of Vehicle”.
To change the permitted use or level of cover or annual mileage then click “Change of Usage & Mileage”.
To change where the vehicle is kept overnight then click “Change of Address”.
Please complete the contact us form to change the registered keeper or registered owner of the vehicle, or to change the registered plate on the vehicle.
Change policyholder details
To make the following changes, log in to the Customer Portal, select a policy and click “Make a Change” and select “Change Now” or “Future Change”.
To change the policyholder’s address then click “Change of Address”.
To change the policyholder’s occupation then click “Manage Drivers”.
To change the policyholder’s email address or phone number please complete the Change Contact Details Form.
Change level of cover
To change your level of cover please log in to the customer portal, select a policy, click “Make a Change” and select “Change Now” or “Future Change” then click “Change of Usage & Mileage”.
Manage payments
Change Direct Debit payment date of the month
Please complete the change Direct Debit payment day on our customer portal.
Change Direct Debit bank account
Log in to your customer portal, select a policy and click on the Payments tab.
Restart Direct Debit
Please complete the Restart a Cancelled Direct Debit Form.
Late payments
If one of your payments is late, you can find out about your payment options by logging in to the customer portal, selecting a policy and clicking on the “Payments” tab.
View and download payment schedule
To view and download your payment schedule including past and future payments, please access the customer portal, select a policy then go to “Payments”.
Financial help
If you need financial help, please access our dedicated page for more information.
Breakdown assistance
Breakdown assistance
If you have optional breakdown cover included in your policy, you can call us for breakdown assistance.
Call 0330 331 0194
Monday to Friday, 09:00 – 17:30.
If you are unsure you have purchased the breakdown cover, please refer to your policy documents by accessing the customer portal.