Make a claim
In the event of an incident
Call us as soon as you can on 0173 274 7100 or text ‘CLAIM’ to 83118 to receive a call back from our team.
Make a claim
If you are involved in an incident, please call us within 24 hours on 01732 747 100. Alternatively, you can text “CLAIM” to 83118 and a member of our team will call you back. Our UK‑based claims notification support is available 24/7, so you can report a claim day or night.
Check an existing claim
To check on an existing claim, call our team on 0330 331 0714.
Lines are open Monday to Friday, 08:00 – 18:00 and Saturday, 09:00 – 17:00.
Follow these steps if involved in an accident
1. Get into a safe position
Before exchanging contact details, make sure you are in a safe position, away from other traffic.
2. Notify emergency services if anyone is injured.
If anyone is injured call 111. For medical emergencies call 999.
3. Exchange contact details
Take note of the names, addresses and phone numbers of everyone involved in the accident.
4. Take note of vehicle registration numbers
Take note of the registration numbers, makes and models of any vehicles involved.
5. Take photographs of the vehicles
If safe to do so, take pictures of the vehicles, the registration numbers of the vehicles, and any damage caused as a result of the accident.
6. Take photographs of the scene
If safe to do so, try to take pictures of the accident scene and anything else you feel may assist us in the handling of a claim.
7. Details of witnesses
Take note of the names, contact details, and addresses of any witnesses present.
8. Notify the Police if anyone is injured
Notify the Police at the scene of the accident if any party is injured.
9. Contact Acorn Claims on 0173 274 7100 or text ‘CLAIM’ to 83118 to receive a call back from our team.
Any accident/incident which may give rise to a claim must be reported to Acorn Claims within 24 hours of the accident/incident occurring.
Backed by Acorn Claims
- Range of services: our claims team are on hand to provide roadside assistance, vehicle replacement, vehicle repair and more.
- Handled by specialists: all Flag claims are managed directly by Acorn Claims, so you receive guidance from a specialist claims team that understands your needs.
- 24/7 claims reporting line: our UK-based claims handlers are on hand day and night so you can start your claim right after it happens giving you extra peace of mind.
- Part of Acorn Group: as part of Acorn Group, one of the UK’s leading specialist motor insurance companies we’re committed to fair outcomes and professional service you can rely on.
Discover car insurance claims done right. With Flag and Acorn Claims, you’re in safe hands.