Help And Support
Report a Claim
You can call Haven Claims, 24 hours a day, 365 days a year on 0345 092 0700.
Or Text Haven Claims – Send the following text ‘Claim’ to 83118 for a call back.
Windscreen claim
If you need to claim for your windscreen or glass? Call our trusted partner – Auto Windscreens direct on 0345 0920 703 or online here.
Make a Change to Your Policy
If you need to make a change to your policy, please contact us on 01344 452 233 and select option 3. Our Customer Service agents will be able to help you add or a remove a driver, change a vehicle and make any other changes to your policy. Please refer to our Terms of Business for information about our fees and charges.
Policy Cancellation
You can cancel your annual insurance policy at any time, you will be charged by the insurer on a pro rata basis for the time you have been on cover. Please note, if a claim is made against the policy, you will be liable for the whole premium. Please refer to our Terms of Business for more information and cancelling optional add-on products.
If you wish to cancel your annual insurance policy or an optional add-on product, please complete the form below; your request will be processed, and you will receive confirmation by email.
If a refund is due, dependant on the amount, this will be refunded back to either the card we hold on file or by faster payments direct to your bank account.
Optional Add-on Products Cancellation
For use with Breakdown Cover, Replacement Vehicle, Key Cover, Excess Reimbursement and Public Liability.
Payments and Finance
Missed a payment or need to speak to an agent about your finance agreement?
Granite Finance is here to help – If you need any information regarding your finance agreement, or would like to speak to a specialist, please visit the Granite Finance website and speak to their Webchat Team who are on hand to help.
https://www.granitefinance.co.uk/
You can also get in touch via the Granite Finance contact form.
Make a Complaint
It is our intention to always provide a high level of service. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly.
If you wish to register a complaint first, please contact us, we will try to put things right immediately.
You can complain in writing to the following address: Flag Insurance (Brokers), The Lighthouse, 98 Liverpool Road, Formby, Liverpool L37 6BS, telephone on 01344 452 233, email at complaints@flaginsurance.co.uk or complete the online form below. In all cases, please quote your policy number or other reference we have given you.
Request No Claim’s Bonus
To request your proof of No Claim’s Bonus (NCB), please complete the form below and we will aim to provide your no claims bonus proof by close of business (COB) the next working day after your request is received.
Please note, your policy must have lapsed or been cancelled for this document to be provided.
Auto Renewal Opt Out
Review
We appreciate all feedback and would be delighted if you could leave a review sharing your experience with Flag Insurance (Brokers) here.