Help And Support

Report a Claim

You can call Haven Claims, 24 hours a day, 365 days a year on 0345 092 0700.

Or Text Haven Claims – Send the following text ‘Claim’ to 83118 for a call back.

Windscreen claim

If you need to claim for your windscreen or glass? Call our trusted partner – Auto Windscreens direct on 0345 0920 703 or online here.

Make a Change to Your Policy

If you need to make a change to your policy, please contact us on 01344 452 233 and select option 3. Our Customer Service agents will be able to help you add or a remove a driver, change a vehicle and make any other changes to your policy. Please note all mid-term adjustments are subject to a non-refundable £40.00 admin fee, plus any change in premium requested by your Insurer. 

Policy Cancellation

You can cancel your annual insurance policy at any time, you will be charged by the insurer on a pro rata basis for the time you have been on cover. Please note, if a claim is made against the policy, you will be liable for the whole premium. Flag Insurance will retain their commission on any returned premium and apply a £40.00 administration charge.

You can cancel your optional add-on products at any time. If no claim has been made against the liability insurance add-on, you will receive a pro rata refund from the Insurer. Please note if you have made a claim or reported an incident which may give rise to a claim under these policies, your insurer will retain the whole premium. Should you cancel your motor insurance policy your optional add-on products will be cancelled as well.

Please note, Keycare cover has a cooling off period of 14 days, which means you can cancel the product at any time during this period and receive a full refund, providing no claim has been made against the product. If you cancel outside the cooling off period there will be no refund in premium.

If you wish to cancel your annual insurance policy or an optional add-on product, please complete the form below; your request will be processed, and you will receive confirmation by email.

If a refund is due, dependant on the amount, this will be refunded back to either the card we hold on file or by faster payments direct to your bank account.

Optional Add-on Products Cancellation 

For use with Breakdown Cover, Replacement Vehicle, Key Cover, Excess Reimbursement and Public Liability.

Payments and Finance 

Missed a payment or need to speak to an agent about your finance agreement?

Granite Finance is here to help – If you need any information regarding your finance agreement, or would like to speak to a specialist, please visit the Granite Finance website and speak to their Webchat Team who are on hand to help.

 You can also get in touch via the Granite Finance contact form.

Make a Complaint

It is our intention to always provide a high level of service. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly.

If you wish to register a complaint first, please contact us, we will try to put things right immediately.

You can complain in writing to the following address: Flag Insurance, 1 Rectory Row, Easthampstead, Bracknell, Berkshire, RG12 7BN, telephone on 01344 452 233, email at [email protected]  or complete the online form below. In all cases, please quote your policy number or other reference we have given you.

Request No Claim’s Bonus

To request your proof of No Claim’s Bonus (NCB), please complete the form below and we will aim to provide your no claims bonus proof by close of business (COB) the next working day after your request is received.

Please note, your policy must have lapsed or been cancelled for this document to be provided.


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