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No, this policy does not include cover for driving other vehicles. Your insurance only applies to the vehicle shown on your Certificate of Motor Insurance. For more information, please refer to Section B – Loss of or Damage to Your Taxi, Section L – General Exclusions in your Policy Booklet, and your Certificate of Motor Insurance.

To confirm if you meet our insurers’ underwriting criteria or contact us on 01344 452 233, Monday to Friday, 09:00 – 17:30 today.

Yes, immediate cover can start once the insurer accepts your details and confirms you meet their underwriting criteria. The policy begins from the date and time shown on your Policy Schedule. For more information, please refer to Section A – Definitions (Period of Insurance), Section G – Motor Legal Protection, and Section I – General Conditions in the Haven Taxi Plus Policy Booklet.

Yes, but only under specific conditions. When you take your taxi outside the UK, Haven automatically provides the minimum level of third‑party cover required by law in any EU member country. This applies only when the taxi is being used for Social, Domestic & Pleasure (SDP) purposes, unless Haven has expressly agreed otherwise. For more information, please refer to Section F – Using Your Taxi Abroad.

Your licensing requirements depend on the type of taxi work you plan to do and the rules set by your local council. Each council has its own criteria, which may include a DVSA qualification. To make sure you hold the correct licence and meet all local requirements, we recommend checking with your local licensing authority before applying for cover.

If you use your vehicle for hire & reward work, you will need taxi insurance. This includes private hire, minicabs, and public hire vehicles. A standard car policy even with added business use will not protect you for taxi work. Only a taxi-specific policy gives you the cover you need to carry paying passengers safely and legally.

No, the No Claims Discount (NCD) you earn on a regular private car policy cannot be transferred to a taxi insurance policy. This is because private car insurance and taxi insurance are treated differently under industry rules and have different types of driving risk.

However, your overall driving experience and other relevant factors may still help you obtain a lower premium when you take out a taxi policy.

To explore your options, you can get a new quote or contact us on 01344 452 233, Monday to Friday, 09:00–17:30.

Yes, all policies arranged by Flag automatically provide cover for food and parcel delivery at no additional cost. This means you are insured for delivery work alongside your licensed private hire driving.

For more information on permitted vehicle use, please refer to Section B – Loss of or Damage to Your Taxi in your Policy Booklet.

Yes, all our taxi policies include Social, Domestic and Pleasure (SDP) use as standard. This allows you to use your taxi for personal journeys as well as for your professional work, giving you the convenience of one policy that supports both everyday and professional needs.

For more information, please refer to Section B – Loss of or Damage to Your Taxi and Section F – Using Your Taxi Abroad in your Policy Booklet.

Only the drivers named on your Certificate of Motor Insurance are covered to drive your taxi. If you would like to add additional drivers, contact our UK‑based team on 01344 452 233, Monday to Friday, 09:00 – 17:30, and we will discuss the options available so you can decide what works for you.

For more information on who is insured and any restrictions that apply, please refer to Section C – Claims by Third Parties and Section L – General Exclusions in your Policy Booklet.

Yes, taxi insurance usually costs more than standard car insurance because taxis are used differently and face higher risks. Taxis spend more time on the road, often during busy periods or in bad weather, and they regularly carry members of the public. This means insurers need to provide protection for more situations than they would for a private car. If you drive a taxi, the right cover helps protect you, your passengers, and your livelihood.

Your policy includes a standard compulsory excess, which may vary depending on the information you provided when you took out your quote. You can also choose to add a voluntary excess to help reduce your premium.

If you would like to review your options, you can get a new quote or contact us on 01344 452 233, Monday to Friday, 09:00 – 17:30.

Public liability insurance provides protection if a passenger or member of the public makes a claim against you for injury or damage that occurs while you are working. All our policies include £5 million public liability cover as standard. If you’d like a higher level of cover, you can choose to increase this to £10 million as an optional extra. Public liability helps protect you and your business against unexpected incidents involving passengers in your care. You can find more information about liability‑related cover in Section C –  Claims by Third Parties of your Policy Booklet.

We arrange insurance for a wide range of taxis, from standard saloon cars and hatchbacks to larger vehicles. If you need more information, you can contact our UK‑based team on 01344 452 233, Monday to Friday, 09:00 – 17:30, and we will discuss the cover options available to you. For minibus cover, you can find more details here, arranged by our trusted partner, Acorn Insurance.

If you have optional breakdown cover included in your policy, you can call us for breakdown assistance.

Call 0330 331 0194, Monday to Friday, 09:00 – 17:30.

If you are unsure, you have purchased the breakdown cover, please refer to your policy documents by accessing the customer portal.

Customer portal login

Yes, you can manage drivers through the customer portal. Simply select your policy, choose “Make a Change” and follow the steps to add or update drivers.

You can manage your policy at any time through our customer portal. From here, you can make changes, manage payments, renew your policy, and view your documents quickly and easily.

To make changes, log in to the customer portal, select your policy and choose “Make a Change”. You can update details such as your vehicle, mileage, address, or level of cover in just a few steps.

You can access your documents by logging in to the customer portal and selecting your policy. Your documents are available in the “Policy Documents” section to view, download or print.

Manage your policy online with ease. Update details, make changes, add drivers or request cancellations in a few simple steps. Log into the customer portal or see our manage policy guide.

Quickly upload important documents, including your No Claims Discount, using our simple and secure online forms.

If you need Financial help please visit our dedicated Financial help page.

Please follow our guidelines on what to do if you have been involved in an accident.

If you are involved in an incident, please call our claims team within 24 hours on 01732 747 100. Alternatively, you can text “CLAIM” to 83118 and a member of our team will call you back. Our UK‑based claims notification support is available 24/7, so you can report a claim day or night. 

We always strive to provide a great service, but sometimes things can go wrong. Find out how to make a complaint.

How to log a complaint

Our UK-based customer service team are on hand to help with any policy changes and queries by calling 01344 452 233, Monday to Friday, 09:00 – 17:30.

If you need to cancel any add-ons on your policy, you start the process using our Add-on Policy Cancellation Request form by clicking reason and selecting cancellation and following the steps.

If you need to cancel your policy, you start the process using our Annual Policy Cancellation Request form by clicking reason and selecting cancellation and following the steps. Alternatively, please call our UK-based team on 01344 452 233, Monday to Friday, 09:00 – 17:30.

We will send your renewal invitation in advance of your renewal date, so you have time to review your cover and price. If auto‑renew is turned on, we’ll attempt to renew your policy automatically using your existing payment details, subject to any checks; if it’s off, you can renew manually using our customer portal.

You can now control auto‑renewal in our customer portal. Simply log in, go to your policy settings and choose whether you want your policy to renew automatically at the end of the term or not, giving you full control over your renewal. Alternatively, complete the Auto-Renewal Opt-out form. Alternatively, please call our UK-based team on 01344 452 233, Monday to Friday, 09:00 – 17:30.

To speak to us right away, you can contact our UK-based team on 01344 452 233 Monday to Friday between 09:00 – 17:30. Alternatively, you might find the answers you need via our Webchat. For further options on making a complaint, please visit our make a complaint page.

Digital‑first customer service means you can do most things online, without needing to call us or fill in paperwork. With Flag Insurance (Brokers), you can access our customer portal any time to view documents, make changes, manage payments, renew your policy and control auto‑renewal, all from your computer or mobile device.

Private hire caters to vehicles that require to be pre-booked in order to pick up passengers. Public hire caters to vehicles available for immediate hire, this means they can be flagged down on the street or at a taxi rank. Public hire usage also covers private hire usage.

We offer a wide range of policy options with varying cover levels. To confirm if you meet our insurers’ underwriting criteria please get in touch with our friendly team today, alternatively you can get a quote online.

Depending on the level of cover you choose, a policy arranged by Flag Insurance (Brokers) can include protection for damage to your own car (Comprehensive only), fire, theft, accidental damage, and damage or injury you cause to other people, plus access to a 24/7 claims notification line from Acorn Claims. Full cover and exclusion details are available in your policy documents in our customer portal.

Acorn Group is one of the UK’s leading specialist motor insurance groups, with over 40 years’ experience helping UK motorists. As a proud member of Acorn Group, Flag benefits from this specialist expertise, long‑standing market knowledge and dedicated claims operation through Acorn Claims.

Haven Insurance Company Limited is the insurance company that underwrites policies arranged by Flag Insurance (Brokers). In practice, that means your cover is provided by Haven, while Flag Insurance (Brokers) and the wider Acorn Group look after your customer experience, policy servicing and claims support.

All Flag Insurance (Brokers) claims are managed by Acorn Claims, part of the Acorn Group. To check on an existing claim, please contact us on 0330 331 0194 Monday to Friday, 08:00 – 18:00 and Saturday 09:00 – 17:00.